The call has come out from ‘Church of the Customer’ for an example of remarkable customer service from the telecom/wireless industry. Coincidentally just as I read this I received a call out of the blue from Telecom checking to see if I was satisfied with the speed of my Internet connection.

Now there is a background story to this, I am on the infamous GO LARGE plan which promised uncapped Internet as fast as your line would allow. The plan failed as people were in fact getting slower speeds than their line would allow.

The essence of the follow up call was to ensure that I was still happy with the plan and if I was not happy to identify alternative plans that may suit. The CSR made it quite clear that if I was happy with the speed it was probably in my best interest to stick with plan, we did a speed test together while he was on the phone and determined that the speed I am getting is pretty good so best stick with GO LARGE.

Well done to Telecom for using this opportunity to get in touch and make sure that their customers are happy. While the whole GO LARGE fiasco has damaged Telecom’s crediablity, telephone calls like this send a signal to customers that someone does care.